Public Enterprise BH Postal Services, LLC (BH Pošta d.o.o.) Sarajevo, which, through 281 postal network units provides universal postal services, enables delivery of financial postal services.
Postal financial services ensure various forms of giro remittances, and cash remittances sent by physical and legal entities or ensure such funds to be sent to them.
Financial Transactions
The postal money order transactions, being one of traditional services of BH Postal Service, enables all physical and legal entities to use postal money orders (PMOs) for sending the money to a physical entity, at any address in Bosnia and Herzegovina.
The postal money order enables the sender, physical or legal entity to send the money to a recipient, physical, or legal entity, at any address in Bosnia and Herzegovina. The sender can perform payment transaction in any post office, and the money will be delivered to the recipient at designated address, or eventually, after the Notice of Arrival or Certificate of Posting are left on the post office counter.
Payment of money orders containing “POSTE-RESTANTE” designation in the address will be performed in the Post Office.
Domestic Postal Money Order Transactions
The senders, wanting to send the money to a recipient, regardless to address where she/he resides in BiH, may perform the payment in any postal unit by filling in the Postal Money Order Form P15. The money will be transmitted to a recipient exclusively through postal network and delivered to her/him at designated address.
Maximum payment amount – 5.000,00 KM
The fee to be paid by the service user:
– payment amount under 15,00 KM: 1,00 KM fee
– payment amount between 15,01 KM and 5.000,00 KM: 3,30% of total amount, min. 1,50 KM, max. 100,00 KM fee
Due date (time of payment) – one to four days depending on whether the payment is performed within narrower, wider or the widest delivery area, within five to fifteen days if the payment is to be performed in the post office after the Notice of Arrival or Certificate of Posting are left there, and within thirty days, if the money order is addressed to “POSTE-RESTANTE”.
To send money faster to the recipient’s addresses, the service users are given an option to fill in telegraph or cable money order on P16 form.
Maximum payment amount – 5.000,00 KM.
The fee to be paid by the service user amounts to 3, 30 % of payment amount. + fee for receipt and delivery of Notice of Arrival + transfer of one word in notice.
PostNet Order Transactions
PostNet orders are a fast, simple, safe and accessible way to transfer money within Bosnia and Herzegovina. Maximum transfer amount via single PostNet order is 1.500,00 KM.
Payments and disbursements are made exclusively at the counters of the BH Post (list).
Disbursement is possible within half an hour (30 minutes) from the moment of payment.
Payment fees:
– 3,33 % of total amount min. 1,50 KM
– 2,00 KM for order transfer
Disbursements – without charge for the recipient.
International Postal Money Order Transactions
The users /recipients, regardless of being at the home address or at the post office counter, are enabled to receive payment originating from international money order transactions performed in the countries with which BH Postal Service has entered into bilateral agreement.
The agreements that are currently valid are those entered into with the general directorates of posts in Turkey.
Payment is to be performed through delivered International Postal Money Order (TFP1 From).
Maximum amount of money orders issued in Turkey: 1.000,00 USD
In order to receive payment through international postal money order, recipient is to pay postal charges amounting to BAM 1, 50.
Electronic Money Transfer with postal administrations of Serbia and Montenegro
International postal money order is new service of money transfer established between BH Post and Post of Serbia as well as between BH Post and Montenegro Post, being provided since 08.03.2016.
Money transfer via international money order is fast, simple, available and safe method of money transfer. Max. amount of money to be transferred by a postal money order with Serbia is 1500.00 EUR converted into BAM to the amount of 2933, 75 BAM, and with Montenegro it’s 1000.00 EUR converted into BAM to the amount of 1955, 83 BAM.
Money transfer in Bosnia and Herzegovina is made in BAMs and conversion is made on the basis of the current exchange rate.
Money transfer in Serbia is made in dinars and conversion is made on the basis of current exchange rate in the Post of Serbia.
Money transfer in Montenegro is made in EUR.
Payments and disbursements are made exclusively at the counters of the BH Post at 107 locations.
Disbursement may be done within half an hour (30 minutes) from the moment of payment.
A customer in a post office is supposed to fulfill the form containing sender’s and recipient’s personal name, surname and address as well as the amount of money to be transferred. During the takeover of the money, the recipient is obliged to indicate the control number of the money order, sender’s personal name and surname, state of origin and expected money expressed in EUR.
Payments – transmission of money is
– 3, 66 % of paid amount, min. 8 BAM, max. 50 BAM
Disbursements – receipt of money without charge for recipient
Cash Payments
In each post office, at the counters designated for money transactions, the clients are enabled to deposit cash on transaction accounts of legal entities through:
a) Payment Order
The cash payments are performed through prescribed payment order form. When filling in this form, one must fill in the form and its fields clearly, neatly and legibly. The citizens can use the payment order to pay various obligations and liabilities, such as registration or enrolment fee, tuition fee, instalments, etc, as well as the payments related to public revenues, i.e. identity papers or personal documents, taxes and contributions, etc. Particularly when performing the payment related to public revenues, one must ensure that all the form fields are correctly filled in.
The fee to be paid by the user for receiving the cash payment amounts to:do 50,00 KM: naknada 1,00 KM;
| Amount | Provision |
| up to 50,00 KM | 1,00 KM |
| from 50,01 KM to 150,00 KM | 1,50 KM |
| from 150,01 KM to 250,00 KM | 2,00 KM |
| from 250,01 KM to 500,00 KM | 3,00 KM |
| from 500,01 KM to 1000,00 KM | 5,00 KM |
| over 1000,00 KM |
0,5% of total amount; max 15 KM |
- Cash payments exceeding the amount of BAM 50, 00: fee amounts to 1% of payment amount, at maximum BAM 30, 00.
b) Internal Payment Order
Through internal payment orders, the citizens are enabled to pay their household and utility bills, in any post office, and without charges, as follows:
- Payment of bills for telecommunication services (telecom bills) delivered by BH Telecom, T3 and BlicNet
The citizens are enabled to pay these bills without paying the fee, owing to BH Postal Service that entered into contracts on collection of bills with the above mentioned legal entities – companies providing utility or municipal services to the citizens.
With regards to payment of other monthly bills, where no option to enter into contractual relation was given, the citizens pay the fee in compliance with the official Cash Payment Receipts Tariff.
Cash Payments/disbursements
The payment of regular monthly incomes of the clients is performed by Postal Service, pursuant to the contracts entered into.
Banking transactions are performed by virtue of agreements entered into with the commercial banks.
MoneyGram
Fast and secure money transfer via MoneyGram service is available to clients in more than 192 BH post offices.
MoneyGram Electronic Money Transfer is:
♦ Accesssible – no bank account is requiredi;
♦ Fast and efficient;
♦ Free of charge for the recepient – all charges are payed by the sender;
♦ Reliable – your money and personal data are secure;
♦ Simple – no filling of forms is required.
Payment/disbursement can be done in both BAM and EUR.
Payment charges and fees are borne by the sender according to the MoneyGram price list.
Maximum transfer amount is 2.500,00 EUR or equivalent in BAM monthly .
To receive money the recepient needs to provide the transaction reference number and I.D. The disbursement is done in currency specified by the sender.
Western Union
The customers can transfer, send to and receive the money from 230 destinations throughout the world. The transfers are performed quickly and reliably throughWestern Union system, on the counters in 176 post offices, in the shortest possible period, and within secure networks.
WU Sending and Receiving Money operations are performed by simple filling in the designated fields of the prescribed Send/Receive Money form, which the client can obtain at the post office counter.
Sending and Receiving Money is performed in the following currencies: BAM, EURO and USD.
When using Sending and Receiving Money service, in addition to the amount paid, the client is charged the transfer fee, i.e. fee for Western Union transaction, in compliance with the Western Union Tariffs, and depending on the currency in which the payment is made.
Transaction limits – maximum amount:
- Residents BAM 10.000, 00;
- Non-residents USD 10.000,00
When using Sending and Receiving Money service, the client is obliged to produce the valid identification document and Send/Receive Money Form, properly filled in. The payment is to be performed in currency designated by the sender.
Given that BH Postal Service entered into Sub-Agency Agreement with Raiffeisen bank d.d. BiH, already in 2002, the clients were provided with the possibility to use Western Union services.
The basic features of Western Union transfer are: super speed cash transfer – the money sent through Western Union is available for pick-up within minutes following its transfer to and from any destination; reliability and practicality – WU Agent Networks, located in post offices, banks, retail outlets, airports…
Eurogiro
The payment, meaning, sending the money into abroad, to the address of client/user via Eurogiro system is performed at the post office counter, using internal postal form. The money can be transferred only into the countries that entered into agreement with Nova Banka, and provided that the defined money transfer limits are complied with, as follows:
- Croatia: EUR 1.500,00 EUR, meaning BAM 2.933, 75;
- Austria: EUR 5.000,00 meaning BAM 9.779, 15;
- Germany: 1.500,00 EUR meaning BAM 2.933, 75;
- Serbia: EUR 5.000,00, meaning BAM 9.779,15.
- Slovenia: EUR 5.000,00, meaning BAM 9.779,15.
- Italy: EUR 5.000,00 meaning BAM 9.779,15.
- Romania: EUR 550, 00 meaning BAM 1.075,70
- Switzerland: EUR 5.000,00 meaning BAM 9.779,15.
- Australia: EUR 5.000,00 meaning BAM 9.779,15.
- Canada: EUR 5.000,00 EUR meaning BAM 9.779,15.
The payments are performed in BAM. Nova Banka converts BAM to EUR in compliance with the middle rate of exchange (median average) of CB BiH for EUR for foreign currency.
When performing the payment, service user, i.e. customer is charged with all expenses (OUR option – expenses to be born by the customer) of foreign bank of the client/recipient who is to receive the paid amount. The Postal Service is authorised to charge its expenses incurred in connection to money order transactions.
Sending/receiving money via Eurogiro system is carried out using internal postal form. The Postal Service notifies the user of inflow of money from abroad and in the subsequent stage the payment is performed. The money can be transferred/received only from the foreign countries that entered into agreement with the Bank, and currently these countries are:
- Croatia: EUR 1.500,00 EUR, meaning BAM 2.933, 75;
- Austria: EUR 5.000,00 meaning BAM 9.779, 15;
- Germany: 1.500,00 EUR meaning BAM 2.933, 75;
- Serbia: EUR 5.000,00, meaning BAM 9.779,15
- Slovenia: EUR 5.000,00, meaning BAM 9.779,15.
- Italy: EUR 5.000,00 meaning BAM 9.779,15.
- Romania: EUR 550, 00 meaning BAM 1.075,70
- Canada: EUR 5.000,00 EUR meaning BAM 9.779,15.
Regardless to the original currency in which the payment was made, the payments to the recipient are made in BAM (Nova banka converts BAM to EUR in compliance with the middle rate of exchange (median average) of CB BiH for EUR for foreign currency.
The Postal Service charges fee for payment made on the counter, i.e. at the address of recipient.
The above mentioned payment services are made via Eurogiro Association that gathers commercial banks and postal organisations in over 50 countries in the world, aiming to establish international payment transactions and money order transactions between the members, at rates that are acceptable in terms of market. This form of foreign payment transactions does not include promptness or urgency, because the payments are made after 48 hours, however, in terms of prices, it is an acceptable mode of payment.
RIA
Recipients using the RIA Money Transfer Service can pick up their order at BH Post offices at no additional charge, providing the references they acquired from the sender.
Currency Exchange
PE BH POST LLC Sarajevo is an authorized currency exchange provider based on a contract concluded with ASA Bank d.d. Sarajevo and provides the currency following exchange services on a wide network of more than 192 post offices:
– buying of effective foreign currency from domestic and foreign natural persons
– selling of effective foreign currency to domestic and foreign natural persons, within available amounts
It is possible to exchange only the currencies that are on the ASA Bank d.d. Sarajevo exchange list.
Exchange rates are applied in accordance with a current ASA Bank d.d. Sarajevo exchange list.
The client will be issued a receipt for every exchange transaction.
Exchange fees:
– buying/selling EUR – 1% of total amount
– buying/selling OUT currencies – 1% of total amount, 2.00 BAM minimum
List of BH Post offices that provide currency exchange services