Reserved Postal Services

The range of reserved postal services is defined within universal postal service and its provision is guaranteed, as „monopoly one“, to be provided by designated postal operators. These exclusive „monopoly“ rights guaranteed by a government bring certain responsibilities and obligations to be strictly complied with by designated postal operators and the most important things are service quality and deadlines for delivery of postal items.

Reserved postal services comprise posting, dispatch, transportation, arrival and delivery of letter-post items weighing up to 1000 g i.e. courier services in case that the rate does not exceed the value ten times higher than ordinary rate, parcel weighing up to 10 kg, as well as receipt, conveyance and payment of money orders to the addressee at the door, in classic and electronic form, i.e. direct mail as follows:

  1. letter-post items weighing up to 1000 g;
  2. printed papers, newspapers and magazines;
  3. parcels weighing up to 10 kg;
  4. postal and telegraphic money orders;
  5. cash payment to the addressee at the door;
  6. direct mail;
  7. courier services in case that the amount is not ten times higher than ordinary rate;
  8. registered and insured items regardless of their weight;
  9. judicial letters, letters in administrative and offence proceedings regardless of their weight.

Universal Postal Service

Characteristics and providers of universal postal service are defined in accordance with the Law on Posts of Bosnia and Herzegovina and the Law on Postal Operations of Federation of Bosnia and Herzegovina.

Universal postal service represents minimum of postal service selection provided at the whole territory of Bosnia and Herzegovina and under equal conditions for all the customers, within prescribed quality and at affordable prices.

Postal operators providing universal service at whole territory of Bosnia and Herzegovina are obliged to provide minimum package of postal services in order for all the customers to meet their needs at affordable prices and within defined quality standards.

Universal postal service comprises posting, dispatch, transportation, arrival and delivery of letter-post items weighing up to 2 kg and of parcels weighing up to 31,5 kg as well as money orders, direct mail, postal and telegraphic announcements, registered and insured items, literature for the blind weighing up to 7 kg.

All other services – courier services and hybrid mail services (not all the services belong to  commercial services; „Z“ letter item belongs to reserved services according to the Price List of our services) and advertising in postal offices represent commercial services in which designated postal operators and other postal operators compete each other at the postal service market.

Universal postal service is provided every working day, at least five days in week, other than under geographic and other conditions defined as extraordinary circumstances, according to postal regulations.

International Awards

Today, BiH is regularly presented on fairs of world and international significance, through its philatelic issues and it as won many awards and recognitions:

  • BiH was granted an Award for Publishing Project in Philately, at Cologne Philatelic Fair in 1995;
  • Silver Medal at International Competition in Croatia in 1997.
  • International Competition in 2000, Asiago, Italy – with 80 countries competing, the commemorative postage stamp featuring Islamic School “Kursumli Madrasah in 1537“, designed by Mufid Garibija, was declared the most beautiful postage stamp on the world promoting the cultural heritage in 1999.

The jury deemed that the reference to this motive was extremely valuable, because this historic event underlines the significance of education and literacy, being essential in achieving understanding between people.

  • The postage stamp of BH Postal Service, featuring four religions, is displayed inSwitzerland, in Universal Postal Union’s (UPU) exhibition hall. The stamp of BH Postal Service was ranked 6th amongst contenders in postage stamps competition in 2003 and it was published in the leading world philatelic magazine, French Timbropress.
  • The postage stamp, designed by Sanjin Fazlić, featuring the motive and theme of “Architectural Heritage – Post in Sarajevo” (2003) was awarded the title of the most beautiful commemorative stamp at International Competition in Asiago, Italy – 2004.
  • First world prize received by All-China Philatelic Federation in 2004.
  • In 2008, at “Montenegrofila 2008” International Philatelic Exhibition, BH Postal Service’s exhibit won silver medal in the category “Modern Philately”. The exhibit included commemorative and definitive stamps issued in the period 2005 – 2007. This recognition is to be added to the myriad of awards won by philatelic issues of BH Postal Service.
  • At the 7th International Stamp Championship for the most beautiful postage stamp issued in 2008, in Beijing, China, BH Postal Service received award for the most beautiful stamp issued as a part of the block in 2009.

The participation in exhibitions and fairs is the best way to promote philately, both in the region and in the world. This is the best opportunity to present the multidimensionality of postage stamp to a wider audience. Save the value it has for the stamp collectors, the stamp also symbolizes the country of its origin.

Youth Philately

Twenty Years of BH Postal Service Postage Stamp

BH Postal Service (JP BH Pošte” d.o.o. Sarajevo), with the head office in Sarajevo, was established following the breakup of Yugoslavia and declaration of independence of the Republic of Bosnia and Herzegovina (RBiH).
The first issue of postage stamps of the Republic of Bosnia and Herzegovina was produced in Sarajevo under the siege on 27 October 1993. The first issue consisted of seven definitive stamps depicting the image of the then coat of arms of the Republic of Bosnia and Herzegovina displaying fleur-de-lis.The authors of the issues were JasminkoMulaomerović and SavoVasiljević. It was printed in the Sarajevo Institute of Geodesy on a plain paper without perforations in a print run of 50,000 sets, 50-piece sheets and in a booklet of 50 identical stamps.

Denominations ranged from 100 (yellow), 500 (pink), 1,000 (blue), 5,000 (green), 10,000 (yellow), 20,000 (beige) to 50,000 (gray) Bosnia and Herzegovina Dinars (BHD). A souvenir sheet (issued in 500 copies) of these first RBiH postage stamps reads: “These postage stamps were printed under the conditions of war (Without paper, colour, electricity or water. Only with the good will.)”

Only a year later, on 08 February 1994, commemorative stamps were issued honouring the tenth anniversary of the XIV Olympic Games “Sarajevo 84”. At the beginning, postage stamps of the Republic of Bosnia and Herzegovina thematically featured situation in BiH during the war. In addition to the images of war destruction, depicted in a series of seven stamps with an image of the Main Post Office in Sarajevo in 1995, the themes included historical images, images from nature, art, sport and religion.

In the period from 15 July 1994 to 01 October 1997, postage stamps were denominated in Dinars (10,000 old Dinars = 1 new Dinar). On 01 October 1997, BiH introduced a new currency, Convertible Mark (1 KM = 100 Dinars), which is still in use. Since 1996, postage stamps depict the name of the country Bosnia and Herzegovina. BH Postal Service is a member of the UPU and thematic issues each year are similar to the thematic issues of other postal services worldwide.

BH Postal Service regularly takes part in stamp fairs of global and international significance, presenting its philatelic issues and it has won many awards and recognitions.

BiH won the award for Publishing Project in Philately at the Cologne Fair in 1995. BiH Postal Service was awarded a silver medal at the international competition in Croatia in 1997. At the international competition in which 80 countries took part, held in 2000 in Italy, the commemorative postage stamp depicting the 1537 Kurumli Madrasah, designed by MufidGaribija, was declared the most beautiful postage stamp in the world in 1999 in the field of cultural heritage.

The postage stamp of BH Postal Service, featuring four religions, is displayed in Switzerland, in the Universal Postal Union’s (UPU) exhibition hall. The stamp of BH Postal Service was ranked 6th in the 2003 postage stamps competition run by the leading philatelic magazine in the world, the French Timbropress.

The postage stamp, designed by Sanjin Fazlić, featuring the theme of “Architectural Heritage – Post Office in Sarajevo” was awarded the title of the most beautiful commemorative stamp at the international competition in Asiago, Italy in 2004. The BH Postal Service was awarded the first prize by the China Philatelic Federation in 2004. At the international philatelic exhibition“Montenegrofila 2008”, BH Postal Service’s exhibit won silver medal in the category “Modern Philately”. The exhibit included commemorative and definitive stamps issued in the period from 2005 to 2007.

In Beijing, at the 7th international stamp competition for the most beautiful postage stamp issued in 2008, BH Postal Service received an award for the most beautiful block stamp for the commemorative issue “Europe 2008 – The Letter”.

At the tenth international competition for the most beautiful postage stamp in 2010, BH Postal Service won one more award, the third one from China. The postage stamp with the theme “Fauna”, depicting “Swan” by Tamer Lučarević received award for the best designed postage stamp.

BH Postal Service won another prestigious award for the best postage stamp. BH Postal Service won this flattering award at the 11th international competition in China for the best foreign postage stamp in 2011. In a very strong competition, theflora themed postage stamp depicting the image of “GentianaJasnae” by Tamer Lučarević won the first place.

 


 

Philately in Schools

The project Philately in Schools was developed in line with recommendations and suggestions presented to BH Postal Service by the World Association for the Development of Philately, which moreover guarantees success of this project. The main objective of the project is “to develop long-term strategy for advancement and revival of philately and stamp collection, as well as to improve literacy and writing skills in schools”.

Working together with us, and through postage stamps, young philatelists have an opportunity to learn more about history, literature, important historical figures, flora and fauna, religion, ecology, sport, space and interesting events in the country and the world. The idea is that this education programme on philately should direct youth in Bosnia and Herzegovina to take the road of friendship, peace and love which will lead them to the world of truth, knowledge, happiness, world of children’s imagination …

In addition, by use of postage stamps, BH Postal Service wants to make school days to children in Bosnia and Herzegovina more interesting, pleasant and happier and invite them to peek into the chanting and wonderful world of philately.

As result of the project Philately in School, there were ten junior philatelic clubs established all over Bosnia and Herzegovina (in Travnik, Fojnica, Konjic, Sanski Most, Bihać, Sarajevo, etc.) gathering over 700 members. Establishment of junior philatelic clubs also included preparation of supporting materials such as: printing of “Manual for Young Philatelists” adjusted for youngsters, design and printing of membership cards for young philatelists, design of shirts with characters from postage stamps, distribution of appropriate gifts, such as books for school libraries and promotional material and school items for young philatelists. We also printed posters featuring postage stamps and organised exhibitions of postage stamps issued by the BH Postal Service that were visited by students from numerous schools in regions where junior philatelic clubs were established.

Marketing services of the BH Postal Service organised and opened the first youth philatelic exhibition in BiH on 26 May 2008 in the foyer of its Head Quarters in Sarajevo. Some 700 members of junior philatelic clubs coming from different cities of the Federation of Bosnia and Herzegovina took part in this exhibition.

Postage Stamps Sale

Philatelic shop (Philatelic Bureaus or Stamp Shops)

Philatelic Shops or Bureaus are special counters or premises within the post office intended for postage stamp collectors – philatelists.

In these shops you can obtain all issues of regular (definitive), commemorative and special stamps issued by BH Postal Service/JP BH Post Office, first day covers, maximum cards, annual programmes that include the days on which the stamps were issued, accompanying bulletins covering each stamp issue, and other advertising and publicity materials.

Aiming to improve our services, we plan to expand the operations and scope of activities of the existing philatelic shops.

The supply of philatelic shops will include the philately accessories such as tongs, magnifiers, philatelic albums, and other items that are indispensable tools for passionate and fervent philatelists, but also for those who are just beginning to pursue a hobby in postage stamp collecting.

The addresses of philatelic shops Philatelic in district offices:

Central Post Office Sarajevo
Post Office 71101, address: Obala Kulina Bana 8
Post Office 71120, address: Zmaja od Bosne 88

Central Post Office Tuzla
Post Office 75101, address: Aleja Bosanskih Vladara 29

Central Post Office Zenica
Post Office 72101, address: Masarikova 46

Central Post Office Travnik
Post Office 72270, address: Travnik, Prnjavor br. 11
Post Office 70230, address: Bugojno, Nugle II
Post Office 70240, address: Gornji Vakuf, Mehmed bega Stočanina
Post Office 70220, address: Donji Vakuf, 14 Septembar
Post Office 70290, address: Novi Travnik, Trg Zlatnih Ljiljana
Post Office 71270, address: Fojnica, Mehmeda Spahe

Central Post Office Bihać

Post Office 77101, address: Bosanska 3

Central Post Office Mostar
Post Office 88104, address:  Braće Sejića bb
Post Office 88110, address: Onesukova bb

The philatelic issues of JP BH Posta /BH Postal Service can be also obtained in abroad, with our official sales agents:

PHILAGENTUR
Feldbergerstrasse 57
D-61440 Oberursel
Germany
Tel: 00 49 6171 62820
Fax: 00 49 6171 628282

British & Overseas Philatelic Agency, Ltd.
4th Fl Sho-ei Building 1-11-3  Shibuya
Tokyo 150-0002 JAPAN
Tel: 813-3499-5250
Email: lychees@tky2.3web.ne.jp
Web: www.bopa.jp

Philately Company s.r.o.
Radounova 2681/24
155 00 Prague
Czech Republic
website : http://www.fauna-stamps.com
e-mail :  
info@fauna-stamps.com

FSUE PTC “Marka”
4/6 bld. 9, Bolshaya Gruzinskaya str., 123242, Moscow, Russia
Phone +7 499 254 61 49
Fax +7 499  254 85 84
www.rusmarka.ru

UNGARO GIORGIO Italia
Piazza Dei Martiri 25
32100 Belluno
Italia
Tel:0437/942355
Fax:0437/1846112
e-mail: ungarofilatelia@libero.it

Brian J.Dias
Bombay Philatelic, Inc.
P.O. Box 480574
Delray Beach, Fl 33448 USA
Phone : 561-499-7990
Fax : 561-499-7553
website : http://www.bombaystamps.com
e-mail:  sales@bombaystamps.com

Special postage stamp program for 2018.

FIRST QUARTER

  • January 30 – Jubilee – 75th Anniversary of Nikola Tesla’s Death
  • February 28 – Remarkable persons – Character and heritage of Mehmed –Pasha Sokolović
  • March 30 – Cable ways Reconstruction of Sarajevo cable way

SECOND QUARTER

  • April 17 – Fauna – White-breasted hedgehog (Erinaceus concolor)
  • May 9- EuropeBridges
  • June 22 – Jubilee – 20th Birthday of Convertible Mark

THIRD QUARTER

  • August 22- Sport –
  • September 21 – International Days International Peace Day

FOURTH QUARTER

  • October 9 – Children’s Postal Stamp
  • October 25 – Flora – White Willow (Salix alba)
  • October 25 – Fauna – Dragonfly (Odonata)

DEFINITIVE ISSUES

  • Gastronomy; food specialties – Herzegovina stuffed wine grape leaves, onions, mixes stuffed vegetables, stuffed cabbage leaves, Bosnian ravioli (triangle-shaped meat-stuffed pasta in sauce of heavy cream, butter and garlic)
  • Gastronomy; desserts – Divit baklava, spiral baklava, kadaif syrupy dessert, hurmašica and tulumba syrupy desserts
  • Nuts: walnuts, peanuts, almonds, pistachios and hazelnuts
  • Flora, therapeutic herbs; chamomile, marigold, cranberry, thyme and pomegranate

and three issues with freely selected theme and motive.

————————————————————————————————————————-Postal Stamp and Securities Program 2018 may be modified as for its motives, date of issue, nominal value and number of printed copies, as well as issue of two special editions.

Historical Development

Development of organised transport of messages, and post items in BiH can be traced back to the times of ancient Rome, when this transport was carried via so called “Roman Road”, that ran across Bosnia to Panonia in the hinterland. In the subsequent period, the transport was revived via so called “Narentine (Neretvian) Road”, running from Dubrovnik to Drijevo Port near Gabela.

In the second half of XIX century, during the Ottoman rule in BiH, transport of goods, post items and money was carried out continuously in all directions along and across the roads used by caravans of Ottoman nobles and aristocrats visiting the West.

The neighbouring countries, Austria and France used postal and mail activities via Bosnia, to maintain the connection with Turkey. For this purpose, the France Post Office (French Post) was established inSarajevo. The trade company Fraissinet was entrusted with transmission of the post items.

According to some documents, Sarajevo Post Office had its official seal featuring inscription “Bosna Sarai”. A letter, on which such seal was placed, was dispatched from Sarajevo to Lion, in 1813.

Until the end of Ottoman rule, all private mail, correspondence and business or merchant mail (invoices, contracts, etc) were transported by merchants (haulers).

 

In the second half of XIX century, Sarajevo sees establishment of private Post Office of Austrian consul, so called Consul’s Post Office. The local population begins to increasingly use the services provided by this Post Office, and the Porte is not very receptive about this. Therefore, the conflicts between authorities and Consul’s Post Office occurred often. However, the Consul’ Post Office in Sarajevo and Mostar continued to function until the downfall of Ottoman Empire and occupation in 1848.

Following the appointment of Topal Osman Pasha as Grand Vizier (1861-1896), the conditions regarding organisation of postal services and postal network improved, following the issuance of Turkish Enactment of the 12th of September 1859 (“Seferska naredba”).

The first Post Office (Telegraph Station) was established in Mostar in 1858. The first one in Sarajevo was established in 1864 in private residence (building adjacent to Konak, which was lodging for the night).

The last days of Ottoman rule were characterised by the telegraph dispatched by Austro-Hungarian Minister of foreign affairs, Andrássy, notifying that Austro-Hungarian army will enter BiH.

Following the annexation of Bosnia and Herzegovina, postal and telegraph services saw radically new organisation and new arrangement in its network, which were adjusted and harmonised with the governmental, military, economic, political and geo-strategic objectives of Austria-Hungary.

Immediately following the occupation of Sarajevo, already in 1878/79, the military post offices were established. Their central offices and outlets were also established. Thus, the regular postal connection was established with all areas of the Monarchy.

The news on opening the telegraph stations in Derventa, Doboj, Maglaj, Banja Luka, Sarajevo and Travniku was launched in early September, in 1878. Some time later, telegraph stations were launched in Zenica and Busovača. Already in October, telegraph stations were opened in Brčko, Jajce, Livno, Prijedor, Tuzla, Zvornik, Bihać, Goražde, Mostar, Trebinje, etc, operating continuously 24 hours a day.

There were 118 military post offices, until 1914. In the period from 1879 to 1918, the network of post offices expanded. One hundred new post offices were opened. During the Austro-Hungarian rule, 150 post offices were opened in total.

Josip Vancaš, a highly regarded Austro-Hungarian architect, who was responsible for a number of architectural master-pieces, designed a stunning and exceptionally beautiful edifice of Central Post Office in Sarajevo, in early 1911. The official ceremony of opening the Central Post Office in Sarajevo was held on May 18, 1913.

The history of Central Post Office was related to the visit of the Archduke Franz Ferdinand, heir to the throne, who was assassinated a year after he had visited it.

The postal institutions had their ups and downs, depending on economic and political circumstances in subsequent periods.

Prior to World War II, there were 188 post offices, telegraph stations and telephones in BiH. In the last decade prior to WWII, telephone network saw intensive development. The modest beginnings in introducing the automatic telephone exchange were recorded in Sarajevo, Ilidža and Trebinje.

The frequent changes in state administration affected development and functioning of postal transport in this period.

By introducing Autonomous Banovina of Croatia in the kingdom of Yugoslavia, BiH was divided into three zones. Administrative division of state was followed by corresponding territorial division of post offices, including central administrative offices. Thus, the offices in BiH were subordinate to post offices, telegraph stations and telephone systems in Sarajevo, Split, Cetinje and Zagreb.

Following the World War II, District Office (Directorate) of Public Enterprise PTT BiH (Postal, Telephone and Telegraph Service) operated within the Community of Yugoslav PTT (JPTT).

Through development policy, following the world trends and direct membership in Universal Postal Union (BiH was accepted in 1892, and again in 1993), Public Enterprise PTT BiH ensured solid pre-requirements to rise to the challenges of modern times and to be ready to face the future. This was achieved by creating the optimal working conditions and encouraging all forms of professional improvement, despite the fact telecommunication capacities were completely destroyed and telephone links cut during 1992.

Given the different types of activities, the decision was adopted on December 20th 2001, to divide Public Enterprise PTT BiH into two companies – BH Postal Service (BH Pošta Sarajevo) and Joint Stock Company BH Telecom.

Since this day, BH Postal Service Sarajevo has been operating independently, fostering the tradition and continuity in development of postal services in BiH.

The long experience resulted in development and modernisation of traditional postal activities in BiH. By blending the traditional and modern approach, we have built the business image ensuring that we have a dominant position of the best postal operator on BiH market, and beyond.

In addition to the existing ones, we are continuously introducing new facilities and services. The rapid development of postal transport, new range of services and increasing demands of our clients require our continuous adjustment ad flexibility. In addition to intensive investment activities, we rely on our experts and staff, and continuously introduce the cutting-edge world technologies. Amongst others, our projects include: Hybrid Mail Service, Sorting Centre, etc.

All our post offices are equipped with the state-of-the-art postal automation systems, solutions and equipment, and are linked into information system. Therefore, in addition to providing the wide range of postal and other services, our post offices can provide you with an integrated postal and banking service.

Complaints

A customer may submit a complaint to the BH Pošta regarding the transportation deadlines, delivery method, damage of postal items and other sorts of complaints.

COMPLAINTS AGAINST POSTAL SERVICES

Complaints may be submitted only against postal items with receipt.

Complaints are to be submitted by the following customers:

  1. a) sender or his authorized person, in cases when postal item was not delivered, or transportation deadline was exceeded or the service was partly performed;
  2. b) Addressee or his authorized person, in case of damaged postal item or its content reduced.

Sender’s complaint

If the customer believes that the postal item was not delivered to the addressee or it was delivered with delay, i.e. the contracted service was not performed in full or at all, he may submit a complaint to the authorized postal operator within 6 (six) months from the date of posting of the postal item.

The Complaint should be made through the „Claim form“ paper (CN08 or P-115) and postage payment for postal items of domestic operations defined by the service price list except for postal items with receipt. During the complaint, the customer of the services is obliged to give the employee of the post office the receipt paper, for insight, holding number and date of the claim preparation verified by stamp, on its back page.

Generally, the sender should submit the complaint to the postal operator’s office where the postal item was posted. The sender can exceptionally submit the complaint to any other office of the postal operator who forwards the complaint to the posting office of the questioned postal item.

The postal operator is obliged to submit a written reply on the grounds of the complaint within:

– 30 (thirty) days from the date of submission of the complaint for postal items in domestic postal operations;

– 60 (sixty) days from the date of submission of the complaint for postal items in international postal operations

Addressee’s complaint

The addressee should submit the complaint to the office of the delivering postal operator.

The complaint for damage or reduced content of postal item must be submitted by the addressee or his authorized person right upon delivery of the postal item, before the post office makes the Verification note on the postal item.

The complaint submitted after delivery of postal item shall not be accepted except in case when the addressee, not later than next working day, encloses the evidence proving that the damage or the content reduction of the postal item occurred after the delivery.

Customers’ complaints

Beside reclamations regarding transportation deadlines, methods of delivery and damage of postal items, the customer may submit the „JP BH POŠTA“ d.o.o. Sarajevo company other complaints, too, or may require additional information in one of the following ways:

In writing to the following address:

„JP BH POŠTA“ d.o.o. SARAJEVO

Sektor za poštanski promet,

Obala Kulina bana 8

71000 SARAJEVO

Via e-mail:

kontaktcentar@nova.posta.ba

By phone:

Ph. +387 (0)33

LIABILITY AND COMPENSATION

EXCERSISING OF THE RIGHT TO COMPENSATION

Postal operator is obliged to indemnify the customer of postal services, in case of loss, damage, content reduction or excess of deadlines of transportation of postal items occurred due to the fault made deliberately or by negligence by the postal operator.

On the basis of the written reply, the customer may submit the postal operator a request for indemnification (P-112) within 30 (thirty) days upon receipt of the reply. The request for indemnification must be enclosed by the rejected claim form (CN08 or P-105) i.e. Damage Report of the postal item.

If the lost postal item or its part is found upon indemnification, the postal operator is obliged to inform the customer on its finding.

If the customer requires delivery of subsequently found postal item, he is obliged to return the amount of received indemnification. Otherwise, the postal operator is entitled to destroy the postal item or to sell its content.

The sender is liable to the postal operator for the damage his postal item caused to other postal items, objects, equipment, staff of the postal operator and other persons, provided that it was proved that the damage was caused by guilt, intention or negligence of the sender.

Exemption from liability

Postal operator is not liable in the following cases:

  1. a) when he proves that the cases (loss or damage of postal item or reduction of its content, excess of transportation and delivery deadlines, non-provision of service or partial provision of service) could not be predicted, avoided or removed (Force of Majeure);
  2. b) when the customer fails to submit the complaint in defined term or fails to submit a request for indemnification within the defined term;
  3. c) in case of postal items containing the prohibited articles;
  4. d) in case of the damage made due to the customer who did not pack the postal item in the proper way securing its content or he did not use relevant service offered by the postal operator.

Postal operator is not liable for the lost profit, for real damage that may occur due to the loss, damage or content reduction of postal item as well as for excess of deadline for transportation and delivery of postal item.

Indemnification

Depending on defined irregularities, the postal operator is obliged to pay the customer a certain amount of indemnification.

TYPE OF ITEM

FOR LOSS AND TOTAL DAMAGE

OR CONTENT REDUCTION OF POSTAL ITEM

FOR PARTIAL

DAMAGE OR

CONTENT REDUCTION OF POSTAL ITEM

FOR EXCESS OF DEADLINE OF TRANSPORTA-TION OF POSTAL ITEM
DOMESTIC POSTAL OPERATIONS
Registered postal item Tenfold amount of the charged postage Fivefold amount of the charged postage Amount of the charged postage
Insured letter Amount of insured value To the amount corresponding  the real value of damaged or reduced content of postal item, max. up to the amount of insured value Amount of the charged postage
Parcel Amount of insured value To the amount corresponding the real value of damaged or reduced content, max. up to the amount of insured value Amount of the charged postage
Money order Disbursement of the order amount per „a duplicate“ of money order Amount of the charged postage
Insured EMS item Amount of insured value Amount of insured value Amount of the charged postage
Other than insured EMS item Tenfold amount of  postage Fivefold amount of the charged postage
INTERNATIONAL POSTAL OPERATIONS
Registered postal item

30 DTS + amount of

the charged postage (without postage for handling of registered item)

to the amount corresponding the real value of damaged or reduced content of postal item, max. up to 30 DTS
Registered M bag

150 DTS + amount of

the charged postage (without postage for handling of registered item)

to the amount corresponding the real value of damaged or reduced content of postal item, max. up to 150 DTS
Insured letter

Amount of insured value + amount of the charged postage

(without postage for handling of insured  item and insurance)

to the amount corresponding the real value of damaged or reduced content of postal item, max. up to the insured value

Ordinary parcel

 

40 DTS + 4,5 DTS per kg +

amount of the charged postage

to the amount corresponding the real value of damaged or reduced content of postal item, max. up to 40 DTS +

4,5 DTS/kg

Insured parcel Amount of insured value + amount of the charged postage (without postage for handling of insured  item and insurance) to the amount corresponding the real value of damaged or reduced content of postal item, max. up to the insured value
EMS postal item

  30 DTS for documents

130 DTS for goods

to the amount corresponding the real value of damaged or reduced content of postal item, max. up to 30 DTS  for documents and 130 DTS for goods Amount of the charged postage

 

Beside the indemnification, the customer has the right to reimbursement of the postage charged for certain service. In case of excess of deadline of transportation of the postal item, the amount of the charged postage shall be reimbursed to the customer.

Commercial Services

Commission trade in BH Postal Service

Commission trade is a form of trade comprising an agent on one side and its client on the other.

The agent (BH Postal Service) acts as intermediary acting in its own name but for the account of the client (Supplier) which is a producer or owner of the merchandise. A fee the agent receives is called commission for the goods sold, which have to be sold with “care and diligence of a prudent businessman“.

Contract is signed for each commission deal. On the basis of the contract, an agent receives sales order for sale of certain goods, i.e. instructions of imperative and indicative nature. Commission order can be commercial or fixed. Commercial order implies purchasing and sale of goods under optimal conditions obliging the client, and the fixed order implies receiving fixed requirements that have to be obeyed, as difference is borne by the client. Commission order may be of ad hoc nature (from case to case). Commission sale is usually conducted by specialised companies qualified for certain types of business, i.e. goods, with insufficient capital of its own.

BH Postal Service usually uses fixed commission contracts.Prodajna mjesta

Retain Outlets

BH Postal Service carries out sale in almost all its branches (postal units) that have at least one or more counters, as well as in the Post Shops which exist in the Postal Centres in Goražde (one), Zenica (two), Bihać (three) and Mostar (two). Sale of commission merchandise entails use of showcases, stands or shelves installed in appropriate places in the post offices.

Product Assortment

BH Postal Service in its retail outlets offers a wide range of merchandise appropriate for sale in post offices. In addition to postcards and greeting cards, it is possible to purchase daily newspapers, magazines, various publications, books, school and office supplies, adhesive duty stamps, products like lighters and key chains, cigarettes and other products.

In addition, BH Postal Service offers the following commercial services:

  • copying and binding of documents;
  • rental of safe boxes;
  • printing services;
  • agency services in telephone communications;
  • acceptance of post items in business premises of the sender;
  • expedite services, etc.

For additional information, please call 1312 (our Contact centar),
or send an e-mail to: kontaktcentar@postaa.ba

Express Mail Services

EMS

EMS is a type of postal service which provides the fastest and the safest delivery of post items in both domestic and international postal services, within the defined term of delivery.

Express mail item constitutes a courier service which includes acceptance of a post item, based on specific request made by the sender (via telephone et al), at the address specified by the sender, and delivery of the said item at the address of the addressee.

EMS (Express Mail Service) is the universal abbreviation for this particular service, used in both domestic and international postal services. EMS items are sealed and recorded.  Adequate records are kept at each stage of handing the items (acceptance, dispatch, transfer, arrival, delivery), as stipulated in Courier Service Provision Manual – EMS, and in Provision of Postal Services Regulations (including excerpts from other regulations governing postal matters).

EMS Courier service rate for domestic and international postal services is determined pursuant to Domestic and International Postal Service Price List.

Express mail item weight, in both domestic and international postal services, may not exceed 15 kilos.

EMS items’ dimensions, in both domestic and international postal services, may not exceed:

  • in case of surface EMS items, the sum of length, width and height may range from 30 cm to 140 cm, and if an item is of cylindrical shape, the sum of length and two diameters may not exceed 140 cm, and it may not amount to less than 17 cm; in addition, one of the shortest dimensions may not be less than 10cm;
  • in case of air EMS items, their length may not exceed 50 cm, and each other side may not exceed 40 cm.

In domestic postal services, the smallest EMS dimensions are the following:  25 x 17,6cm.

The maximum marked value of an EMS item is KM 10 000.

EMS item, in domestic postal services, may contain written statements, money, goods, and other objects, with the exception of the objects prohibited by law. The sender will be held responsible for mailing prohibited objects or goods in EMS items in domestic postal services.

Sender of EMS item will be held responsible for any damages to other postal items that occur as a result of dispatching a prohibited object, or as a result of failure to satisfy reception criteria. The sender will be held responsible even if the receiving post office accepted the said item.

Sender will not be held responsible in the case of error or neglect on the part of receiving post office or transporting authority.

Sender shall submit an EMS item as a separate parcel should it contain live animals, very fragile objects, liquids, highly liquefiable materials, animal or human organ parts, urns containing ashes, sensitive devices, infectious materials and the like.

EMS items submitted may or may not have marked values.

In domestic postal service, EMS items may be accepted as valued items or as items including either advice of delivery or cash on delivery service.

If requested, in addition to post office counters, EMS items may be accepted at sender’s home or office address.

Postal centers receive notifications of EMS items to be accepted, between 7AM and 8PM, on the following telephone number: 1417.

Transfer and delivery terms of EMS items

EMS items must be transferred and delivered within the following terms of transfer and delivery:

  • EMS items submitted to be delivered to an addressee in the area of the same post – the same city:
    D/D – the same day, until 2PM (no acceptance after 11AM)
    D/D – the same day, until 8PM
    D+1 – the next day, until 2PM
    D+1 – the next day, until 8PM
    D+2 –within the period of two days
  • EMS items submitted to be delivered to an addressee in the area of the same PC:
    D/D – the same day, until 2PM (no acceptance after 3PM)
    D+1 – the next day , until 2PM
    D+1 – the next day, until 8PM
    D+2 –within the period of two days
  • EMS items submitted in the headquarters of one PC to be delivered in the headquarters of other PC:
    D+1 – the next day, until 2PM
    D+1 – the next day, until 8PM
    D+2 –within the period of two days
  • EMS items submitted in a post office outside of the headquarters of one PC to be delivered outside of headquarters of other PC:
    D+1 – the next day, until 8PM
    D+2 –within the period of two days

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Urgent Post Item

Any letter post item, postal and telegraph order and parcel must be submitted as an urgent item should it contain highly perishable goods.

Post item addressed to a wider delivery area, a PO BOX or poste restante cannot be submitted.

The urgent post item will be delivered to an addressee before any other item, under the terms and in the manner as defined by Terms and Conditions of Provision of Postal Services Regulations.

Sticker or label which reads „EXPRESS“ (urgent), in light red lettering, will be placed in the upper left corner of the address side of the urgent post item. In case there is no sticker or label available, the word EXPRESS (urgent) must be written in large red letters.

In international postal service, the urgent post items will be accepted to be delivered only in the countries that accept the service.

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Very Urgent Parcel

Parcels considered very urgent are dispatched to destination post office via the first available postal and transport connection, in accordance with the provisions of the post items transport schedule.

Any parcel may be submitted as very urgent parcel, regardless of its content and its type.

A parcel containing live animals or highly perishable goods must be submitted as very urgent parcel.

Very urgent parcel delivery is carried out in the manner defined for the delivery of very urgent postal items.

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The list of countries with which BiH exchanges EMS items:

 

  • ALBANIA
  • ALGERIA
  • ARMENIA
  • AUSTRIA
  • AZERBEIDAN
  • BELARUS
  • BOTSWANA
  • CZECH REPUBLIC
  • DENMARK
  • ESTONIA
  • FINLAND
  • HONG KONG
  • INDONESIA
  • ITALY
  • ITALY
  • IRELAND
  • JORDAN
  • KAZAKHSTAN
  • BULGARIA
  • NETHERLANDS
  • CROATIA
  • IRAN
  • ISRAEL
  • QUATAR
  • CANADA
  • SOUTH AFRICA
  • SAUDI ARABIA
  • LATVIA
  • LUXEMBURG
  • CIPRUS
  • KOREYA
  • KUVAIT
  • MACEDONIA
  • MOLDOVA
  • NORWAY
  • GERMANY
  • PACISTAN
  • ROMANIA
  • RUSSIA
  • USA
  • SLOVAKIA
  • SLOVENIA
  • SERBIJA
  • SPAIN
  • SWEDEN
  • SWITZERLAND
  • TUNISIA
  • TURKEY
  • UAE
  • UKRAINE
  • GREAT BRITAIN

For additional information, please call 1312 (our Contact centar,
or send an e-mail to: kontaktcentar@nova.posta.ba

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